Frequently Asked Questions

Account & Payment

Click on the navigation bars in the left hand side of the screen. Scroll down and click on "create an account". Follow the prompts and then click create. 

OR

Click on the link here: Create an Account 

Return & Refunds

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Shipping

We currently ship in the United-States only. For shipping outside of the USA, please reach out to support via the contact us page.

Once you've placed your order, it usually takes 2-3 business days to process the order.

Standard shipping time for the countries covered by our delivery partners are presented below. 

- United-States: 3-5 business days

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order by clicking on the "Track Your Order" page on our website.